KBIS British Equestrian Insurance (part of Specialist Risk Group), are a leading UK equine insurance specialist with over 30 years of experience. We are seeking a full-time Client Handler to join the team working 9am-5:30pm Monday – Friday. The role is a hybrid position working remotely from our rural office near Newbury, Berkshire a minimum of 2 days per week and working the rest of the time from home.
We are growing at a fast pace and therefore looking for an enthusiastic, pro-active team player who is customer focused and detail oriented. The ideal person will have a willingness to learn and previous experience within the insurance industry.
Why join KBIS?
- KBIS and SRG understand that excellent people are core to its business. We are committed to our colleagues professional development and career progression through providing opportunities to attend regular social, training and networking events across the UK. SRG also runs development schemes to support home-grown talent as well as study support for the CII.
- Alongside our competitive salary and annual bonus scheme you will be rewarded with a generous benefits package that includes private healthcare, minimum 26 days holiday plus bank holidays, eye care scheme, employee assistance programme, life assurance and a defined contribution pension scheme.
- Flexibility to work remotely from home for up to 3 days per week.
- Free on-site parking at the KBIS office.
- We promote a continuous learning culture and run regular training and workshops in-person and online.
- We actively promote from within – all senior roles are held by home-grown talent.
- We encourage a diverse workforce.
What are the role’s key responsibilities?
- Dealing with incoming customer service and sales calls
- Produce and issue quotations and new business documents
- Process Mid-term adjustments, renewals and cancellations as required
- Manage your own work load in accordance with service level agreements and customer expectations on a daily basis.
- Communicate with Policyholders, Brokers and Underwriters via telephone, email and in writing
- Understand the regulatory environment in which we work
- Support with complaints and gather information for complaints investigations and claim appeals
- Support with colleague queries and customer escalations. Act as a point of contact for complex customer matters, knowing when to handle these yourself and when to escalate further.
- Support with signing off client documentation as required
- Support with Underwriter referrals
- Support with identifying training needs and deliver training to new starters or lesser experience colleagues where required.
What skills and experience are we looking for?
- Understanding of the principles of insurance
- Ability to deliver exceptional customer service via email and telephone
- Experience in a similar role within the insurance market is preferred
- Previous role held working within an office/admin environment.
- Experience within the equine world is a bonus, but not essential
- Be proactive in identifying problems and constructively look to find solutions. Our clients are all unique so we need to come up with tailor made solutions to fulfil their insurance needs
- Ability to prioritise workloads to meet deadlines
- Ability to deliver accurate information with attention to detail
- Excellent communication skills
- Experienced in working with Microsoft Office applications
- Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with colleagues and clients
Full training will be provided.
To apply, please submit your CV along with an application letter via the button below.
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