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5 ways to make your claim as smooth as possible

Our Claims manager Harriet shares 5 golden rules on how to make the process of claiming on your horse insurance policy as quick as possible:

  1. First things first, we’re starting simple, email everything. Breaking News: Email is quicker than post. It’ll save you time (and money on a stamp!). Send everything directly to and you’ll receive a response to confirm we have received it.
  2. Secondly, complete the paperwork. Properly. If there are any gaps in the claim form, it’s likely that one of the team will have to come back to you to find out more information. The more detail there is on these forms, the less likely we are to need to ask further questions and the quicker your claim is processed.
  3. Top Tip no.3 is a clever one, include your BACS details in your email if you’d like to be paid directly. It saves us asking and you don’t have to wait for a cheque to arrive and then clear…
  4. My next tip would be to use our online claim forms. These forms can be completed online and there is a section where you can attach all the documentation we’ll need, such as veterinary history and invoices. Ask your vet to email you a copy of each and then you’ll be able to upload them all in one go.
  5. Finally, send your vet their section of the claim form. You can email it, post it or send it via carrier pigeon, but we recommend the first option! Regardless of how it reaches them, make sure they get it filled in and back to us pronto so they are not the cause of any delays.

This will hopefully help you if you need to make a claim on the veterinary fee or mortality section of your policy. If you find yourself needing to claim against the Public Liability or Personal Accident section, click here and you can download the relevant claim form or find out the next step.