|Monday||9.00am – 5.30pm|
|Tuesday||9.00am – 5.00pm|
|Wednesday||9.00am – 5.30pm|
|Thursday||9.00am – 5.30pm|
|Friday||9.00am – 5.30pm|
|Saturday||9.00am – 12.30pm|
|UK Telephone No:||0345 230 2323|
|Outside UK:||+44 (0)1635 247474|
|Fax No:||01635 785 111|
|Horsebox Accident/Loss||0330 123 5991|
|Horsebox Windscreen||0345 602 3378|
|Horsebox Breakdown||0800 389 6354 or 01277 235 702|
We will try to deal with the issue immediately however we will contact you within 5 days of receiving your complaint to tell you what we are doing. We will try to resolve the problem and give you an answer within 8 weeks.
If we cannot resolve the problem, the complaint may be referred to underwriters. If the situation has not been rectified within 8 weeks from receipt of the original complaint you will be provided with information about the Financial Ombudsman Service, their website is www.financial-ombudsman.org.uk/
Our Complaints Officer is Daniel Parry. If you make a complaint you will be sent a copy of KBIS' complaints procedure in our first correspondence following any complaint unless we are able to resolve your complaint within 3 working days.
If your policy is underwritten by Lloyds of London you can complaint directly to Lloyds by writing to:
One Lime Street
London EC3M 7HA
By sending an email to: email@example.com
By telephoning +44 (0)207 327 5693
By sending a fax to +44 (0)207 327 5225
Details of Lloyd's complaints procedures are set out in a leaflet 'Your Complaint - How We Can Help' available at www.lloyds.com/complaints and is also available from the above address.
Alternatively the European Commission has an online dispute resolution service for consumers who have a complaint about a product or service bought online. If you choose to submit your complaint this way it will be forwarded to the Financial Ombudsman Service. The service can be accessed by visiting https://webgate.ec.europa.eu/odr.
If you would like to contact us with a specific question or any feedback please fill out the form below and we will get back to you as soon as possible.
Alternatively you can also email us at firstname.lastname@example.org