Welcome to KBIS

The UK's leading independant
horse insurance specialists

0345 230 2323

“Thank you so much for your excellent
service. Your professionalism,
understanding and prompt payments
direct to my vet took a load of my mind.”

A Murray

Claims Procedure

Please follow the simple 4-step guide below if you need to make a claim.

Following these steps will help to ensure that you have complied with the terms of your policy with regards to claims notification. It is important to adhere to these conditions as failure to do so may result in your claim not being paid.

Even if you are unsure that the incident will lead to a claim it is important to notify the office as soon as possible after the incident has occurred.

Important Information: 

Mortality Claims – Please note in the case of a mortality claim we will require a post mortem and supporting veterinary report. In the event that your horse has to be put to sleep on humane grounds it is important that the BEVA Guidelines for the destruction of horses under all risks mortality insurance are met. In all cases it is important that, when possible, you contact KBIS prior to euthanasia.

Third Party Legal Liability – If you need to make a liability claim under a horse policy then you need to speak to KBIS direct as soon as possible on 0345 230 2323

Horsebox and Breakdown Insurance - If you need to make a claim under your horsebox insurance policy or require assistance under your Breakdown cover then you need to contact the insurer ERS direct. The relevant numbers can be found below.

Our Philosophy | Claims Forms

1. Initial notification

If an incident occurs that could lead to a claim at a later date you should contact KBIS as soon as possible.
You can contact KBIS by:

Phone:

UK Telephone No: 0345 230 2323
Outside UK: +44 (0) 1635 247474

View our office opening times here.

Email:
claims@kbis.co.uk

Via the KBIS Claim App:
kbis.co.uk/claimapp

Horsebox and Breakdown Insurance
If your claim is in relation to a horsebox or breakdown policy you have with us then you will need to contact the insurers (ERS) claim helpline direct:

ERS Claims Helpline

Accident/Loss - 0330 123 5991
Windscreen - 0345 602 3378
Breakdown - 0800 389 6354

2. Obtain a Claim Form

If you have contacted our offices we can arrange for a form to be sent by post including a free post envelope for the return of your form and documentation.

Alternatively you can access a claim form (except for a horsebox, public liability (under a horse policy) or stand alone personal accident claim) via one of the methods below.
  • Download a form from the claim form page on the website
  • Email us at claims@kbis.co.uk and we will email a form by return.
  • Download the KBIS Claim App and complete your form from your mobile device. The App allows you to submit a mortality, vets fee, tack or trailer claim.

3. Collate all necessary information

In order for us to process your claim in the most efficient manner it is important that we have all of the relevant documentation to enable us and the insurers to consider the claim in its entirety.

Your claim form will specify what additional documentation is required. Please note for vet fee claims there will be a section on the form that must be completed by the attending vet.

4. Send the completed claim form and documentation to KBIS

Please note that we are unable to give any indication whether a claim is likely to be paid without the completed claim form and invoices.

KBIS Ltd
Cullimore House
Peasemore
Newbury
Berkshire
RG20 7JN