Please follow the simple 4-step guide below if you need to make a claim.
Following these steps will help to ensure that you have complied with the terms of your policy with regards to claims notification. It is important to adhere to these conditions as failure to do so may result in your claim not being paid.
Even if you are unsure that the incident will lead to a claim it is important to notify the office as soon as possible after the incident has occurred.
Mortality Claims – Please note in the case of a mortality claim we will require a post mortem and supporting veterinary report. In the event that your horse has to be put to sleep on humane grounds it is important that the BEVA Guidelines for the destruction of horses under all risks mortality insurance are met. In all cases it is important that, when possible, you contact KBIS prior to euthanasia.
Third Party Legal Liability – If you need to make a liability claim under a horse policy then you need to speak to KBIS direct as soon as possible on 0345 230 2323
Horsebox and Breakdown Insurance - If you need to make a claim under your horsebox insurance policy or require assistance under your Breakdown cover then you need to contact the insurer ERS direct. The relevant numbers can be found below.
1. Initial notification
You can contact KBIS by:
UK Telephone No: 0345 230 2323
Outside UK: +44 (0) 1635 247474
View our office opening times here.
Via the KBIS Claim App:
Horsebox and Breakdown Insurance
If your claim is in relation to a horsebox or breakdown policy you have with us then you will need to contact the insurers (ERS) claim helpline direct:
ERS Claims Helpline
Accident/Loss - 0330 123 5991
Windscreen - 0345 602 3378
Breakdown - 0800 389 6354
2. Obtain a Claim Form
Alternatively you can access a claim form (except for a horsebox, public liability (under a horse policy) or stand alone personal accident claim) via one of the methods below.
3. Collate all necessary information
Your claim form will specify what additional documentation is required. Please note for vet fee claims there will be a section on the form that must be completed by the attending vet.
4. Send the completed claim form and documentation to KBIS