Careers | KBIS

KBIS Careers Hub

Use your equestrian knowledge to build a rewarding career and join our team of enthusiastic individuals who share your passion – team KBIS.

Company Values

People first is the core value within KBIS. As part of the Specialist Risk Group (SRG), we believe that diversity, inclusivity and positive teamwork delivers the best results. We put our staff above everything else and in turn, that delivers growth, opportunities and accountability in a respectful and supportive environment.

Being a good colleague and hitting our numbers are also strong values for the group. This combination creates a high-performing, respectful and inspiring culture for all at KBIS.

Claims Assessor, Newbury, Hybrid Role

KBIS British Equestrian Insurance (a Specialist Risk Group Company), are a leading UK equine insurance specialist with over 30 years of experience. We are seeking a full-time Claims Assessor to join the team working 9:00am-5:30pm Monday - Friday. The role is a hybrid position working from our rural office near Newbury, Berkshire a minimum of 2 days per week and working the rest of the time from home.

We are growing at a fast pace and are therefore looking for an enthusiastic, pro-active team player who is customer focused and detail oriented. The ideal person will have a willingness to learn and previous experience within the equine industry and/or an office environment.

Why join KBIS?

KBIS and SRG understand that excellent people are core to its business. We are committed to our colleagues professional development and career progression through providing opportunities to attend regular social, training and networking events across the UK. SRG also runs development schemes to support home-grown talent as well as study support for the CII.
Alongside our competitive salary and annual bonus scheme you will be rewarded with a generous benefits package that includes private healthcare, minimum 25 days holiday plus bank holidays, eye care scheme, employee assistance programme, life assurance and a defined contribution pension scheme.
Flexibility to work remotely from home for up to 3 days per week.
Free on-site parking at the KBIS office.
We promote a continuous learning culture and run regular training and workshops in-person and online.
We actively promote from within - all senior roles are held by home-grown talent.
We encourage a diverse workforce.

What are the role’s key responsibilities?

Handle all types of claims under delegated authority.
Facilitate all types of claims handled by the Underwriters, supporting with communication between all parties, providing necessary documentation etc.
Accurately assess claims and show good attention to detail working within agreed timescales and deadlines and being flexible alongside customer demand.
Manage workload in accordance with service level agreements and customer expectations on daily basis.
Communicate confidently with Policyholders, Veterinary Professionals and Third Parties over the telephone, via email and in writing building good rapport/relationships and showing excellent negotiation skills.
Manage the customer experience throughout the claim.
Show a good level of technical knowledge when interpreting veterinary reports.
Demonstrate the ability to make decisions whilst taking into account the customer’s circumstances.
Understand the regulatory environment in which we work.

What skills and experience are we looking for?

Experience within the equine world is a bonus.
Previous role held working within an office/admin environment is preferred.
Be proactive in identifying problems and constructively look to find solutions. Our clients are all unique so we need to come up with tailor made solutions to fulfil their insurance needs.
Ability to meet deadlines and follow instruction from the team manager to prioritise workloads.
Ability to deliver accurate information with attention to detail.
Excellent communication skills.
Experienced in working with Microsoft Office applications.
Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with colleagues and clients.

Full training will be provided. Please submit your CV along with an application letter to SarahPrice@kbis.co.uk

Client Administrator, Newbury, Hybrid Role

KBIS British Equestrian Insurance (a Specialist Risk Group company), are a leading UK equine insurance specialist with over 30 years of experience. We are seeking a full-time Client Administrator to join the team working 9:00am-5:30pm Monday - Friday. The role is a hybrid position working from our rural office near Newbury, Berkshire a minimum of 2 days per week, and working the rest of the time from home.

Why join KBIS?

KBIS and SRG understand that excellent people are core to its business. We are committed to our colleagues professional development and career progression through providing opportunities to attend regular social, training and networking events across the UK. SRG also runs development schemes to support home-grown talent as well as study support for the Chartered Insurance Institute (CII).
Alongside our competitive salary and annual bonus scheme, you will be rewarded with a generous benefits package that includes private healthcare, minimum 25 days holiday plus bank holidays, eye care scheme, employee assistance programme, life assurance and a defined contribution pension scheme.
Flexibility to work remotely from home for up to 3 days per week.
Free on-site parking at the KBIS office.
We promote a continuous learning culture and run regular training and workshops in-person and online.
We actively promote from within - all senior roles are held by home-grown talent.
We encourage a diverse workforce.

What are the role’s key responsibilities?

Dealing with incoming customer service and sales calls.
Produce and issue quotations and new business documents.
Process mid-term adjustments, renewals and cancellations as required.
Manage own work load in accordance with service level agreements and customer expectations on a daily basis.
Communicate with Policyholders, Brokers and Underwriters via telephone, email and in writing.

Understand the regulatory environment in which we work.

What skills and experience are we looking for?

Experience within the equine world is a bonus.
Previous role held working within an office/admin environment is preferred.
Be proactive in identifying problems and constructively look to find solutions. Our clients are all unique so we need to come up with tailor made solutions to fulfil their insurance needs.
Ability to meet deadlines and follow instruction from the team manager to prioritise workloads.
Ability to deliver accurate information with attention to detail.
Excellent communication skills.
Experienced in working with Microsoft Office applications.
Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with colleagues and clients.

Full training will be provided. Please submit your CV along with an application letter to ChloeElliott@kbis.co.uk

Benefits

A minimum of 25 days annual leave – plus bank holidays
Birthday leave – an additional ½ day annual leave to use in the month of your birthday
Hybrid working – Split your time between home and the office to facilitate a great work-life balance
Private healthcare – Private Medical Insurance provided by AXA
Permanent health insurance – Pays 75% of your salary after 13 weeks sickness
Life assurance – x4 your salary to give security for your family
Employee Assistance Programme – support for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year
Contribution pension scheme – pension scheme provided by Scottish Widows
Annual eye test and contribution towards glasses for computer use
Opportunity to fund CII Exams – the opportunity to enhance your CV and further your career at KBIS

Our Teams

Claims Team – Knowledgeable and caring individuals make up our Claims Team. They are first port of call when our policyholders need help and work professionally to resolve and settle claims as quickly as possible. With the majority of the claims we see being for horses directly, specifically for vet fee claims, the team liaise effectively with vets and empathetically with policyholders, so they can concentrate solely on looking after their horse.

New Business – the team specialise in quoting and incepting policies across our whole product range including horse, liability and motor. They are on hand to guide our clients through the onboarding process focusing on making it a smooth and efficient experience. Whether you’ve purchased a new horse, want to discuss liability insurance for an equestrian business or wish to obtain a quote for your horsebox and breakdown cover, our knowledgeable and experienced team are here to help guide you every step of the way to finding a suitable insurance solution for your needs.

Existing Business – colleagues in this team have equine backgrounds who truly understand the highs and lows of horse ownership and are on hand to guide clients through the renewal process, discussing their insurance needs to ensure cover remains appropriate for them. The team are also responsible for supporting clients with mid-term changes, cancellations and payment queries across our extensive product range. Whether you need to add a new horsebox to an existing policy, adjust your horse’s veterinary fee cover or amend your liability limits, our experts are on hand to guide you through the onward steps.

Location

Based in the rural village of Peasemore (Newbury, Berkshire), the office was previously an American barn which has been converted to comfortable offices including air conditioning and an air re-circulation system. We are all based here together where most of the team opt to split their time between the office and home working.

We love our rural location, but being part of a wider group based in London allows us to get the best of both worlds with our parent company SRG. We regularly have the opportunity to attend events throughout the year at their office (or a chosen hotspot), to network and expand our knowledge with other like-minded individuals.

Vacancy Alerts

We are always keen to hear from those who are interested in a career at KBIS. Please complete the form below if you would to hear from us when new opportunities arise.

Careers AT KBIS