KBIS’s growth and customer loyalty has been built upon a company ethos of providing excellent customer service combined with a fast, efficient and fair claims process. The majority of our customers have been recommended to us by friends, vets or by word of mouth thanks to the good reputation we have worked hard to achieve.
We ensure that our policies offer comprehensive cover and are transparent, so you are clear on the cover you have in place. All of our staff have equestrian knowledge or are experts in their fields so are able to answer any concerns or queries you may have.
In addition we have always believed in trying to offer our customers continuity and so when possible, whether taking out a new policy or making a claim, if you choose, you can deal with the same person each time helping to make the process as quick and easy as possible.
Importantly though, as horse owners, we understand our customers concerns and expectations and how much you value your horse and so will always do our best to work with you to achieve the best possible outcome.