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We're Recruiting: Join Our Claims Team

KBIS British Equestrian Insurance are the UK’s leading independent equine insurance specialist. We're seeking to recruit a motivated, professional and dedicated Claims Handler to join our team at our rural office near Newbury, Berkshire.

About The Role:

Your primary task would be to assess all equine claims and to liaise with clients, veterinary professionals and Underwriters to expedite the claim process.

As a claims handler you will -

  • Handle all types of equine claims from veterinary fees to saddlery and tack under delegated authority
  • Manage case/work load in accordance with service level agreements and customer expectations on daily basis.
  • Communicate with Policy holders, Veterinary Professionals and Third Parties over the telephone, via email and in writing
  • Manage the customer experience throughout the claim
  • Show a good level of technical knowledge when interpreting veterinary reports
  • Demonstrate the ability to make decisions whilst taking into account the customer’s circumstances.
  • Understand the regulatory environment in which we work

About You:

We’re looking for an enthusiastic, pro-active person, who is a team player and can work under occasional pressure. The ideal person will have a willingness to learn, an in depth knowledge of equine anatomy and the insurance industry.

  • Build good rapport/relationships and show negotiation skills along with being competent and confident in interactions with Veterinary Professionals, Underwriters and Policy Holders
  • Accurately assess claims and show good attention to detail
  • Demonstrate excellent organisational skills
  • Have experience and confidence in using computer systems and software
  • Ability to work within agreed timescales and deadlines and be flexible alongside customer demand
  • To be proactive in identifying problems and constructively look to find solutions
  • To work actively as part of a team and contribute towards delivering team performance

Full training will be provided. Salary negotiable depending on experience, benefits include a pension and medical insurance after the completion of a successful probationary period.

Please submit your CV and an application letter to

Closing Date 9th October 2020.