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KBIS Terms of Business
- “We/us” means Kbis Ltd trading as KBIS British Equestrian Insurance, Cullimore House, Peasemore, Berkshire, RG20 7JN. Tel: 01635 247474.
- “Financial Conduct Authority” (FCA) 183 Marsh Wall, London, E14 9SR. Tel: 0845 606 1234. REGULATION: KBIS Ltd is authorised and regulated by the Financial Conduct Authority. Our FCA registration number is 300861. Our permitted business is to sell and administer non-investment Insurances. You can check this on the FCA's Register by visiting the FCA’s website www.fca.org.uk/register/ or by contacting the FCA on 0845 606 1234.
We are an independent insurance intermediary, who act on Insurer’s behalf for arranging Insurance. We offer a range of products from specific Insurers under exclusive contracts to accommodate specific risks; we may also occasionally use other Insurers if we are unable to place your business on our existing contracts. A list of the Insurers we hold contracts with is available upon request.
We will notify you which Insurer your business is placed with prior to inception and at renewal if the Insurer changes. You will not receive advice or a recommendation and you will need to make your own choice on whether the cover offered is applicable to your requirements. Guidance on the circumstance in which any policy is likely to meet customer’s requirements will be confirmed in the statement of demands and needs. A documentation fee of £17.50 is applicable on some of our policies; if a fee is applied we will advise you of this prior to inception, a fee of £5 is applicable on cancellations.
As part of our service we will assist you with any claim you need to make and tell you what your responsibilities are in relation to making claims. In circumstances where we have been granted authority to settle claims on the Underwriters behalf, we will act as agent of the Insurer. If you mislay your policy at any time, we will issue a replace policy document, if you request it.
Your Right To Cancel
You have a legal right to cancel your policy for any reason, subject to no claims having occurred within 14 days of receiving full terms and conditions. On some of our policies you will have to pay a percentage of the overall premium for your time on cover. If you cancel your policy after this time you will be charged as detailed in the policy Terms & Conditions supplied with your policy documents. If you wish to cancel your policy please telephone or write to us. Commercial policyholders do not benefit from the cancellation rights under the Insurance Mediation Directive. The cancellation terms for your policy will be shown in the terms & conditions.
Your Duty to Provide Information
It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance. It is important that you ensure that all statements you make on proposal forms, statements of fact, claims forms and other documents are full and accurate. Please note that if you fail to disclose any information or change in circumstances to you insurers which could influence the cost or their decision to accept your insurance, this could invalidate your insurance cover and could mean that part or all of a claim may not be paid.
We normally accept payment by guaranteed cheque, credit or debit card; you may also be able to spread your payments through our split payment scheme or by way of Premium Finance via Direct Debit. We will provide you with full information on payment options prior to inception of your policy. Payment for your policy is due at inception and premiums resulting from alterations to the policy are due immediately. Please note, your policy may be invalidated if you fail to pay the premium or keep up with payments by instalment or premium finance facility.
Agent of the Insurer
We act as agent of the Insurer for some of the Insurers we deal with for the purpose of receiving and holding premiums and paying out claims monies. We receive commission from the Insurer for retailing and processing policies and for any claims handling. We may also earn a profit commission on some schemes. If your policy has been placed outside the Insurers for whom we act as agents, any premiums or claims monies will be held in a Client Money Account in accordance with FCA rules.
All personal information about you will be treated as private and confidential. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance this may include disclosure to third parties. We may use information we hold about you to provide information to you about other products and services that we offer. If you would prefer not to receive information on these services, please advise us. Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. If you have any queries in this respect, please contact us.
It is always our intention to provide a first class service. However, should you wish to register a complaint, please contact us by any of the following methods:-
- In Writing – Write to KBIS British Equestrian Insurance, Cullimore House, Peasemore, Berkshire, RG20 7JN. Tel: 01635 247474
- By Phone – Telephone 01635 247474
- By e-mail – firstname.lastname@example.org
In the event of a complaint we will provide you with a copy of our full complaints procedure and respond to you promptly. We will keep you informed of the progress of your complaint and aim to make a final response to you within eight weeks, or keep you informed as to why this is not possible. In the event that your complaint relates to activities or services provided by another party, we will ensure that your complaint is appropriately forwarded in writing, and will track the progress of the complaint and responses of that party.
After our final response has been issued, if you still cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service for independent assessment and opinion. The FOS Consumer Helpline is 0845 0801800 and their address is: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. The FSCS is the UK’s statutory fund of last resort for customers of authorise financial services firms, like ourselves. The FSCS can pay compensation if an authorised firm is unable or likely to be unable to pay claims against it, usually because it has gone out of business or is insolvent.
Insurance arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without an upper limit. For compulsory insurances (for example, motor insurance and employers’ liability insurance), insurance arranging is covered for 100% of the claim without an upper limit. Further information about compensation scheme arrangements is available from the FSCS.
The English language will be used for all communications, the contractual terms and conditions, and any information we are required to supply to you, before and during the duration of the contract.
Law and Jurisdiction
These terms of business shall be governed by and construed in accordance with English law. In relation to any legal action or proceedings arising out of or in connection with these terms of business we both irrevocably submit to the non-exclusive jurisdiction of the English courts.
Your acceptance of these Terms of Business does not affect your normal legal rights.